25 answers to the questions customers ask most. Every answer names the oneminers.com page that states it, so you can read the original.
Checked on . Prices, fees, rates and timings change, so this page does not list them. See the OneMiners FAQ for the current details.
OneMiners is a mining platform where you can buy ASIC miners and have them hosted in its data centers. It was formerly called Kentino, and it says it has a decade of experience in mining and data centers, starting with its first crypto mining in 2012.
The Terms and Conditions name CircleHash as the company that sells the miners and offers hosting. Read the Terms before you place an order, because they cover payment, delivery, warranty, hosting and refunds.
The FAQ lists cryptocurrency (Bitcoin, USDT, USDC and Ethereum), bank transfer by invoice, your hosting account balance, and paying in person at the Prague office. The options you see at checkout depend on your order.
The FAQ says processing can take up to 5 business days. If a payment looks stuck, contact support with your order number rather than paying again.
Yes, with Pay Later: four equal installments over four months with no interest, available when the miner goes to OneMiners hosting. The Terms add that installments apply to selected items, need approval and are not refundable. Late payments can switch your miners off and pause withdrawals, so read the terms shown at checkout.
It depends on the order. The Terms describe pre-orders and hosting orders as not refundable except where the law requires it, and say an item that arrives damaged or defective must be reported within 14 days of receiving it. Consumer rights differ by country, so read the refunds section of the Terms before you pay.
No. The Terms say pre-order delivery dates are estimates. If a product is discontinued or changes materially, the Terms say OneMiners will tell you within 5 business days and you can cancel for a full refund.
Within Europe the FAQ lists DHL Express in 1 to 6 business days, or pickup in Prague or Dresden. For the UK and Ireland it lists DHL Express in 2 to 7 days, or pickup in Bristol or London. Outside Europe it lists UPS Air Freight Premium Direct in 3 to 7 days, or DHL Air Freight. The cost depends on weight, destination and method, and is shown at checkout.
The FAQ says ASIC miners ship from China and Hong Kong. In the miner journey example, the miner leaves the Shenzhen warehouse within 48 hours of payment.
No. A hosted miner is delivered directly to the hosting site, where it is unboxed, tested, updated and connected to your dashboard.
Report it immediately. The Terms ask you to report damage as soon as you find it, and say refunds or exchanges for damaged or defective items must be requested within 14 days of receipt.
Your miner runs in a OneMiners data center instead of at your home. You follow its status and hashrate in your dashboard, and OneMiners monitors it, with automated restarts, around the clock.
The hosting centers page lists sites in Africa, the Middle East, the USA, Europe, the Americas and Asia, including Nigeria, Ethiopia, Dubai, Finland, Norway, Czechia, Canada, Brazil, Paraguay and China. The live list and the rate for each site are on that page.
At least 95%. The Terms say that if uptime falls short, compensation is paid in USD or crypto, and the FAQ says average uptime is higher than that guarantee. The full compensation rules are in the hosting agreement, so read it before you order.
Most air-cooled and most hydro-cooled models can. If you already own a machine, ask support whether your exact model is accepted before you plan around it.
The FAQ says OneMiners does not disclose exact site locations, and that private tours are offered only to substantial investors. If you need to see your equipment, ask support what is possible for your order.
Your earnings are credited to your OneMiners wallet automatically, one wallet per coin. The Unpaid figure is what your miners have earned that has not been paid out yet. You decide when to withdraw or exchange.
The FAQ says you can be paid in Kaspa, Bitcoin and other coins, or by bank wire in USD or EUR. The wallet guide lists the coins that could be withdrawn when it was recorded: Bitcoin, Kaspa, Litecoin and Zcash. Withdrawal fees are shown before you confirm, so check the amount you will receive first.
It depends on the method and on whether your identity verification is complete. Crypto withdrawals are quicker than bank withdrawals. The wallet shows the current details when you withdraw, and the withdrawals guide explains each step.
From your Energy & Fees wallet, which you can top up or fill by exchanging earnings. If it runs out, Auto Energy converts some mined coins to cover the bill. You can also prepay electricity for 1, 3 or 7 years at a fixed, discounted rate.
It depends on where the miner runs. The Terms and the FAQ say typically 12 months for a miner shipped to you and 7 years for a miner bought from OneMiners and hosted at its locations. Ask for the warranty that applies to your order in writing before you pay.
Manufacturing defects only, not consumable parts. To claim, the FAQ says the miner must have been used as intended, not damaged, and not repaired by anyone unauthorized, and you need proof of purchase.
OneMiners offers paid service after the warranty period, including repairs, parts, cleaning and recycling, and says it works with an authorized ASIC repair center in Europe.
Restart it and check the network connection first. If it is still down, send a support ticket from your dashboard or message the team on WhatsApp with the serial number and any error messages.
Use live chat on the website, or email info@oneminers.com, sales@oneminers.com or support@oneminers.com. Take contact details only from the official contact page, not from a message or a comment.
Contact the OneMiners team from the contact page, or read how to contact support. New to the terms? Start with the glossary.
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