Help: answers about OneMiners

Start here when you have a question. Every OneMiners fact on these pages is taken from a public oneminers.com page, and we link to it.

• Questions people ask

  25 answers on payments, shipping, hosting, withdrawals and warranty, each linked to the page that states it.

• OneMiners explained

  27 terms in plain words: Prepaid Energy, Unpaid, Auto Energy, Pay Later, hashrate and more.

• Warranty, uptime and shipping

  What the Terms say about cover, the 95% uptime guarantee and how miners ship, and what to confirm before you pay.

• Hosting locations

  16 sites in six regions, with capacity and what to compare before you choose.

• From order to payout

  Ten steps from choosing a miner to your first withdrawal, with the guide for each step.

• Troubleshooting guides

  Step-by-step checklists for a miner that is offline, a hashrate that dropped and a firmware update.

• Coin guides

  How Kaspa, Alephium, and Litecoin with Dogecoin are mined, and what to check before you buy a machine.

• Community forum

  Ask a question and get answers from other visitors. A community space, not official support.

• All tutorials

  12 step-by-step guides for the OneMiners website and app.

• What’s new

  New tutorials, articles and pages, newest first, with dates.

• Contact support

  WhatsApp, tickets, calls and offices, and how to tell a real message from a scam.

These pages explain how OneMiners works. They are not part of the Terms and Conditions, which are the binding document: read them on oneminers.com.